Politique d’expédition

Shipping Policy

At MASRID, we aim to provide a smooth and reliable shipping experience for all customers.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed.
Please note that processing times may be extended during peak seasons, promotions, or due to unforeseen circumstances.

Shipping Time

Estimated delivery times vary depending on the destination and shipping method:

  • United States & Europe: 7–20 business days

  • International Orders: 10–30 business days

Delivery times are estimates only and are not guaranteed.

Shipping Costs

We are pleased to offer Free Shipping on all orders unless otherwise stated at checkout.

Shipping Delays

While we do our best to ensure timely delivery, delays may occur due to factors beyond our control, including but not limited to:

  • Customs inspections or clearance procedures

  • Carrier delays

  • Weather conditions

  • Global logistics disruptions

MASRID is not responsible for delays caused by shipping carriers, customs authorities, or events outside our control.

Customs, Duties & Taxes

Customers are responsible for any customs duties, import taxes, or additional fees imposed by their local authorities.
MASRID has no control over these charges and cannot predict their amount.

Incorrect Address & Failed Delivery

Please ensure that your shipping address is accurate and complete at checkout.
MASRID is not responsible for orders that are delayed, lost, or undeliverable due to incorrect or incomplete address information provided by the customer.

If an order is returned due to an incorrect address, the customer may be responsible for additional shipping costs.

Lost or Missing Packages

If your order has not arrived within the estimated delivery timeframe, please contact us at:
📧 malikridvansubasi@outlook.com

We will review the situation and assist you in accordance with our policies.
Once an order has been handed over to the shipping carrier, MASRID is not liable for lost, stolen, or delayed packages, but we will do our best to help resolve the issue.

Order Tracking

Tracking information will be provided once your order has been shipped.
Please note that tracking updates may take several days to appear in the carrier’s system.

Split Shipments

In some cases, orders containing multiple items may be shipped separately to ensure faster delivery.

Contact Us

If you have any questions regarding shipping, feel free to contact us at:
📧 malikridvansubasi@outlook.com