Refund policy
Return & Refund Policy
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must:
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Be in the same condition that you received it
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Be unworn or unused
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Have tags attached
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Be in its original packaging
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Include the receipt or proof of purchase
To start a return, please contact us at:
📧 malikridvansubasi@outlook.com
Approved returns must be sent to the following address:
Return Address:
Please contact us at malikridvansubasi@outlook.com
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package.
⚠️ Items sent back to us without first requesting a return will not be accepted.
For any return-related questions, you can always contact us at:
📧 malikridvansubasi@outlook.com
Damages and Issues
Please inspect your order upon reception and contact us immediately if:
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The item is defective
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The item is damaged
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You received the wrong item
We will evaluate the issue and make it right as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
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Perishable goods (such as food, flowers, or plants)
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Custom or personalized products
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Personal care items (such as beauty products)
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Hazardous materials, flammable liquids, or gases
❌ Sale items and gift cards are non-returnable.
Exchanges
The fastest way to ensure you get the item you want is to:
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Return the item you have
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Once the return is accepted, place a new order for the replacement item
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Returned items must be:
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In the same condition as received
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Unworn or unused
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With tags attached
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In original packaging
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Accompanied by proof of purchase
Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved.
If approved:
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Refunds will be issued to your original payment method
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Within 10 business days
Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at:
📧 malikridvansubasi@outlook.com
🔒 Optional (Recommended for Dropshipping)
If you want to be extra safe, you can add this sentence:
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.